Contact Attributes

Contact Attributes is used to display a list of contact attributes that you want to display as a 3rd party application. Whilst Amazon Connect guides can be used to display contact attributes this approach shows how data can be shared into a 3rd party application as the information is passed to the component using the Agent Workspace SDK

Example

Picture of the component

View configuration

Set the below recommended settings

  • App Name = dynamic
  • Path = dynamic
  • Height = 200px

GET/v1/contactAttributes

Display a container with contact attributes

This endpoint will display the contact attributes for the current contact that is within the Provider (Agent Workspace) scope

Optional attributes

  • Name
    filter
    Type
    string
    Description

    Provide a comma separated list of contact attribute keys that you'd like to display. Default is "*"

Request

GET
/v1/contactAttributes
{
  "AppIdentifier":"Toolkit",
  "Path":"v1/contactAttributes?filter=cxOrderId,cxCustomerFirstName,cxLocation,cxChannel,cxCaseRef,cxReasonForContact"
}

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