Contact Attributes

Contact Attributes is used to display a list of contact attributes that you want to display as a 3rd party application. Whilst Amazon Connect guides can be used to display contact attributes this approach shows how data can be shared into a 3rd party application as the information is passed to the component using the Agent Workspace SDK

Example

View configuration

Set the below recommended settings

App Name = dynamic
Path = dynamic
Height = 200px

GET/v1/contactAttributes

Display a container with contact attributes

This endpoint will display the contact attributes for the current contact that is within the Provider (Agent Workspace) scope

Optional attributes

Name
filter
Type
string
Description
Provide a comma separated list of contact attribute keys that you'd like to display. Default is "*"

Request

GET

/v1/contactAttributes

{
  "AppIdentifier":"Toolkit",
  "Path":"v1/contactAttributes?filter=cxOrderId,cxCustomerFirstName,cxLocation,cxChannel,cxCaseRef,cxReasonForContact"
}